Shipping & Returns

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return your item in accordance with this policy and your statutory rights under UK consumer law.

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1. Change of Mind – Online Purchases

If you purchase an item from our website and simply change your mind, you generally have the right to cancel your order within 14 days from the day after you receive the goods, without having to provide a reason.

After notifying us that you wish to cancel your order, you must return the goods without undue delay and normally within 14 days of notifying us.

Items must be returned in a condition that allows us to resell them.

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2. Condition of Returned Items

For hygiene and resale purposes, clothing should be returned:

• Unworn and unused;

• In its original condition;

• With all original tags and labels attached;

• Free from stains, makeup, perfume, pet hair, or other marks;

• In the original packaging where reasonably possible.

You may handle and inspect the goods as you would reasonably be able to do in a physical shop.

However, if the value of an item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality, we may be entitled to make a deduction from the refund in accordance with applicable law.

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3. Return Shipping Costs

For a change-of-mind return, the customer is responsible for the cost of returning the item to us, unless we have stated otherwise at the time of purchase.

If the item is faulty, damaged, incorrect, or not as described, please contact us before returning it. In these circumstances, we will provide an appropriate solution in accordance with your statutory rights.

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4. Refunds

Once we receive your returned item, we will inspect it and process your refund as soon as reasonably possible.

Where you exercise your statutory cancellation right, we will normally issue your refund within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever is earlier, subject to applicable law.

Refunds will normally be made using the original payment method.

Where applicable, the refund will include the cost of the least expensive standard delivery option offered by us at the time of purchase. Additional costs paid for a more expensive delivery service may not be refundable.

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5. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrectly supplied, or not as described, please contact our Customer Care team as soon as possible.

Under UK consumer law, you may have additional rights in relation to faulty or misdescribed goods, including the right to a refund, repair, or replacement depending on the circumstances.

Where goods are faulty, we will not ask you to bear reasonable return costs.

Please provide your order number and, where appropriate, photographs of the item so that we can investigate the issue and assist you as quickly as possible.

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6. Exchanges

We may offer exchanges for different sizes or colours, subject to availability.

If the requested item is unavailable, you may be offered a refund or another suitable solution.

Please contact our Customer Care team before returning an item for an exchange.

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7. Sale and Promotional Items

Sale and promotional items are generally eligible for return unless clearly stated otherwise at the time of purchase.

Nothing in this policy affects your statutory rights in relation to faulty, misdescribed, or unsuitable goods.

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8. How to Request a Return

To request a return or cancel your order, please contact our Customer Care team using the contact details provided on our website.

Please include:

• Your order number;

• The item(s) you wish to return;

• The reason for the return, where applicable;

• Your preferred resolution, if you are requesting an exchange.

We will provide you with the relevant return instructions.

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Your Statutory Rights

This policy does not limit or exclude any rights you may have under applicable UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

If you have any questions regarding our Return & Exchange Policy, please contact our Customer Care team.